We believe in being transparent about how we work, so please take a moment to read the information below before ordering.
FAQ
Q: How long does it take for my order to be delivered?
A: Delivery time can be between 4 and 7 weeks, depending on the size of your order, shipping destination, and other factors. Some products may have a specific delivery time stated in their description, usually at the top of the product page.
Please read the "Orders and Shipping" section below for more details. Customs inspections can also cause delays.
Q: What about import taxes and customs duties?
A: If you order from outside the EU, you may have to pay import taxes, customs duties, or other fees when your package arrives. Please check with your local customs authorities for details.
Customs duties, import taxes and other fees are not included in the product price or shipping costs.
Q: Do you offer a warranty on your products?
A: Yes. All our products come with a six-month warranty (please notice, vintage items have no warranty).
In case of a failure, the product must be returned to us for inspection. The warranty does not cover products that have been modified, misused, or damaged through improper use.
Return shipping costs are the responsibility of the buyer.
After the warranty period has expired, you can still send us the unit for repair. In most cases, we only charge for shipping and any replacement components required.
Q: What about vintage or second-hand hardware?
A: Unless otherwise stated, all vintage and second-hand hardware has been tested and confirmed to be in working condition. Some items may have been upgraded, repaired, or modified, as described in the product listing.
Many of these machines are 30–45 years old, so cosmetic wear, discoloration, scratches, repairs, and other signs of age are to be expected. We do our best to describe each item accurately, including any known faults or quirks.
Vintage and second-hand hardware is sold without warranty. Please read the product description carefully and examine the photos before purchasing.
Q: Do you offer technical support?
A: Yes, but we ask customers to do some basic troubleshooting before contacting us. Please check the "Tech Support" section below for more information.
ORDERS AND SHIPPING
We work strictly on a "build-to-order" basis. This means that your hardware is actually built after we receive your order. It normally takes around 20 business days to prepare an order for shipping. However, this can take longer depending on our current workload, the size of your order, and other circumstances. Please be patient.
Orders are usually shipped towards the end of the week, typically Friday or Saturday. Once shipped, delivery time depends on the shipping method and destination. As a general guideline:
EU mainland: approximately 1 week
Rest of the world: approximately 2 weeks
At the moment, we only offer express shipping through DHL, UPS or FedEx.
PLACING AN ORDER
Ordering is easy. Simply visit our shop, add the products you wish to purchase to your shopping cart, and proceed to checkout. Payment is made through PayPal, either using your PayPal balance or a credit/debit card.
You will see the estimated shipping cost in the shopping cart. You can change the destination country there to recalculate the shipping cost. Your order will be shipped to the address associated with your PayPal payment.
We ship ONLY to the address shown on the PayPal payment receipt. Please make sure this address is correct before completing your purchase. If you use a non-Western alphabet (for example, Japanese, Russian, Korean, etc.), please provide your address using the Latin alphabet.
All order-related email communications will also be sent to the email address associated with the PayPal account used for payment.
RETURNS AND REFUNDS
In order to receive a replacement or refund for a defective unit, the product must first be returned to us. Once we have inspected the unit and verified the problem, we will proceed with either a replacement or refund, as applicable.
We make an uncut unpacking and testing video of your actual unit, so you can see that the unit has been tested on arrival. Products that have been damaged through careless or improper use, or modified by the buyer in any way, are not eligible for replacement or refund.
CHANGED YOUR MIND?
If you are not satisfied with your purchase, even if the unit is not defective, you can return it for a refund.
Provided that the unit is returned in the same condition in which you received it, you will receive a full refund minus the original shipping costs and PayPal fees.
CANCELLING AN ORDER
You can cancel your order at any time before it has been shipped. If you change your mind about your purchase, simply contact us before the order is shipped. You will receive a full refund minus PayPal fees (approximately 3%).
This is because PayPal retains the transaction fee even when a payment is refunded or a sale is cancelled.
In all cases, please drop us an email. We like to think we're reasonable people, and we're always happy to try to work things out.
TECH SUPPORT
We are always happy to help, but please keep in mind that we are a very small business, and the amount of time we can dedicate to technical support is limited. When you contact us, you are talking directly to us — not a bot, not an automated system, no AI.
Before contacting us, please make sure you have carefully read all the documentation provided for your device. We very much appreciate it if you try to exhaust the available troubleshooting options yourself first, including searching online for possible solutions. If you cannot find a solution, of course, we will do our best to help you.
Our technical support covers the operation and use of the hardware you purchased from us. Questions such as "I cannot run this particular game, can you help?" or issues unrelated to our hardware may not be covered by our support.